Singapore Airlines has been named the world’s No. 1 airline, knocking off 2017 winner Qatar Airways, according to the annual World Airline Awards published by Skytrax.

Singapore’s title – its first since 2008 and fourth overall – comes after it finished second in last year’s World Airline Awards. It also ends what had been a back-and-forth battle for the top spot between Qatar Airways and its Gulf rival Emirates, which alternated at the No. 1 spot for past three years.

This year, Qatar Airways dropped to No. 2 while Emirates finished fourth for the second consecutive year. No. 3 All Nippon Airways (ANA) of Japan and No. 5 EVA Air of Taiwan rounded out the top five of the ratings, which were announced Tuesday on the sidelines of the biennial Farnborough Airshow in England.

Singapore welcomed its climb back to the top spot.

“Singapore Airlines is honored to be named ‘World’s Best Airline’ in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers,” said Singapore Airlines’ CEO Goh Choon Phong, who was in London Tuesday to accept the award. “The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment.”


In North America, Air Canada took the title for “Best Airline in North America” for the second consecutive year. Overall, the carrier placed 30th in the global ratings – down one spot from its finish in 2017.

Delta and Alaska airlines were the top U.S. carriers in the ratings, placing 37th and 38th, respectively. JetBlue was the only other U.S. airline to place in the top 50, ranking 42nd.

The Skytrax awards are one of a long-and-growing list of annual consumer-focused rankings covering the airline industry.

Among the many: Travel + Leisure magazine’s ratings are due out later this summer, when the magazine will reveal if Singapore Airlines has retained its title as the world’s top carrier in that list for the 23rd year in a row. Emirates was the runner-up in those ratings while Qatar Airways placed third.

In May, Southwest and Alaska Airlines each won their respective airline categories in the annual J.D. Power customer service satisfaction survey of North American carriers. A month before that, Alaska Airlines edged out Delta for the second year in a row to take the top spot in another ranking – this one the 2018 Airline Quality Rating report. And in March, The Points Guy website became the latest to throw its hat into the ratings ring, tabbing Alaska Air as the top U.S. carrier.


As for the Skytrax awards, the win was the fourth overall title for Qatar Airways since the ratings launched in 1999.

Skytrax, which explains its rankings methodology here, bills its World Airline Awards as “the world’s largest, annual airline passenger satisfaction survey.” The group says more than 24 million eligible survey entries were counted in the final 2018 results. The survey period stretched from August 2017 through May 2018 and included participation from travelers of more than 105 nationalities. More than 300 airlines were included in the survey.

The top 25 of the Skytrax rankings were (full list of top 100):

1.     Singapore Airlines (Last year: No. 2)

2.     Qatar Airways (No. 1)

3.     ANA/All Nippon (No. 3)

4.     Emirates (No. 4)

5.     EVA Air (No. 6)

6.     Cathay Pacific (No. 5)

7.     Lufthansa (No. 7)

8.     Hainan Airlines (No. 9)

9.     Garuda Indonesia (No. 10)

10.  Thai Airways (No. 11)

11.  Qantas Airways (No. 15)

12.  Swiss International Air Lines (No. 14)

13.  Japan Airlines/JAL (No. 16)

14.  China Southern Airlines (No. 23)

15.  Etihad Airways (No. 8)

16.  Austrian Airlines (No. 17)

17.  Air New Zealand (No. 19)

18.  Turkish Airlines (No. 12)

19.  KLM Royal Dutch Airlines (No. 22)

20.  Hong Kong Airlines (No. 24)

21.  Bangkok Airways (No. 21)

22.  Virgin Australia (No. 13)

23.  Aeroflot (No. 30)

24.  Asiana Airlines (No. 20)

25.  Air France (No. 18)

IN PHOTOS: Singapore Airlines’ new cabin interior for Boeing 787-10 ‘Dreamliner’


A flight attendant prepares meals for passengers aboard Boeing’s first 787-10 as the aircraft is on its delivery flight to launch customer Singapore Airlines on March 26, 2018.
Jeremy Dwyer-Lindgren, special for USA TODAY


Instivity ViewTravel - Inspiring Budget and Travel Itinerary Presentations for Outstanding Customer and Brand Engagement
In the hands of smart Travel Agencies, Travel Management Companies – TMCs, Tour Operators, Online Travel Agencies – OTAs, Hotels and Airline Companies, ViewTravel can generate meaningful brand and customer engagement experiences. ViewTravel is also an Inspiring Digital Platform to show MICE offer in a personalized and distinctive way, making the meetings, incentives, groups, events, conferences, congresses and conventions budget and quote presentations more exciting than ever!
Agentivity - Inspiring Data Intelligence that Helps Travel Agencies in Their Day to Day Work and Makes Life Just So Much Easier
gentivity helps you build a better travel agency by providing you a smarter and more efficient way of working. Agentivity not only helps you make sure your travel consultants are adhering to your client's policies, but it also instantly lets you check if bookings are done with preferred suppliers. Agentivity automatically and without any installation of software will analyse your GDS data and help you understand potential bottlenecks, problems, staff training needs and automate many of your current manual reporting requirements. No reliance on a back-office data is required, so Agentivity reports on any and all staff activity on your GDS.

Read also: 5 Steps To Grow Your Travel Agency Brand With An Effective Digital Marketing Strategy, “The Equalizer” For Small And Medium Travel Agencies

Digital marketing can help you succeed in your business if it’s done right. Whether you own an online travel agency – OTA or offer travel consulting services locally, it will help you reach more customers and generate more income. Read Now


Positive Inspirational Offer

More than a great technology, Instivity also provides you other positive services that aim to inspire creativity, profitability, connectivity and productivity in your organization.

Marketing, Design, Communication and Brand Promotion

We provide the necessary support for the communication and promotion of your brand and we help you create and activate your brand identity. We also support you in the production and coordination of all your marketing and representation materials.

Know more >>

Digital Connections, Public Relations and Events Management

The main function of this service is to build, promote and preserve your good image among the internal and external public with digital and non-digital promotion working tools.

Know more >>

Inspiring Creativity by Instivity
Join Instivity Blog

Subscribe to our InfoCentre and Newsletter and keep updated

We would like to share with you positive Inspiring News and Trends that will allow you to be more creative, profitable, connectable and productive, thus responding to the need to generate more and better businesses, better financial efficiency, better corporate relationships and greater brand visibility before the market.


By clicking the subscribe button, you accept submit your information to Instivity that will use it with your consent to communicate with you. Safeguarding your email address and registration data is taken seriously at Instivity. We respect your personal information. Instivity will not sell or rent this information. All data is protected according to our Terms of Use and Privacy Policy.